26bd's Privacy Policy

1 Introduction & Scope

26bd ("we", "us", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy explains how we collect your personal information, how it is used, who it is shared with, and what steps we take to protect it.

This policy applies to our website, mobile platform, and all 26bd services. When you register on our platform, log in, or use any of our services, you are voluntarily agreeing to the terms of this privacy policy.

We believe that transparency about your information is the foundation of a healthy and trusted relationship. That is why this policy is presented in a simple, clear manner so that you can understand it fully.

2 What Information We Collect

26bd collects different types of information for different purposes. The categories of information collected are detailed below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 or above may use the service)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or other identity document details (for verification when required)

2.2 Financial Transaction Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal amounts and history
• Transaction date, time, and method

2.3 Usage and Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Page view history, session duration, and activity logs
• Information collected via cookies and similar tracking technologies

2.4 Communication Information

• Content of messages sent via customer support chat, email, or other channels
• Complaints, requests, and feedback

3 Purpose of Data Collection

26bd uses your information only for legitimate and necessary purposes. We do not collect or use information unnecessarily. Our main purposes are:

• Account creation and management: To register your account, enable login, and ensure secure access.
• Identity and age verification: To ensure services are provided only to users of the applicable age and to prevent fraud.
• Financial transaction processing: To handle deposits, withdrawals, and bonus payments smoothly.
• Delivering gaming services: To operate slots, cricket betting, live casino, and other games.
• Customer support: To answer your questions and help resolve issues.
• Security and fraud prevention: To detect and prevent unauthorized access, suspicious transactions, and fraudulent activity.
• Technical improvement: To improve platform performance and enhance the user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Notifications and communications: To inform you of relevant offers, updates, and important information (based on your consent).

4 Data Sharing and Disclosure

26bd does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted organizations that provide technical, financial, or other support on our behalf. These organizations may use the information only to carry out specific services and are required to adhere to the same privacy standards.

4.2 Legal Requirements

If disclosure of your information is required under applicable Bangladesh law, a judicial order, or a lawful directive from a government authority, we are obliged to comply. In such cases, we will always disclose only the minimum information necessary.

4.3 Fraud and Security Investigations

Necessary information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other criminal activity.

4.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. In that case, the protections of this privacy policy will continue to apply.

5 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the 26bd website and platform. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: These ensure the basic functionality of the platform — they are necessary for login sessions and security.
• Functional cookies: These remember your preferences, language, and settings.
• Analytics cookies: These help us analyse how the platform is used in order to improve our services.

5.2 Cookie Controls

You can disable most cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may limit some platform functionality.

6 Data Protection and Security

The security of your information is our highest priority. 26bd maintains advanced technical and administrative safeguards:

• SSL encryption: All data exchanged between you and our servers is protected by 256-bit SSL/TLS encryption.
• Password hashing: Your password is never stored in plain text — it is kept as a hash using strong cryptographic algorithms.
• Regular security audits: Our systems undergo regular security testing and vulnerability assessments.
• Access controls: Only authorized personnel can access user information, and only on a need-to-know basis.
• Data backups: Regular backups are taken to protect data and prevent unexpected loss.
• Firewall and intrusion detection: Our network is protected by advanced firewalls and real-time intrusion detection systems.

No method of transmitting or storing data over the internet is 100% secure. Even though we take every precaution, we cannot guarantee absolute security. You are therefore advised to keep your login credentials confidential.

7 Data Retention Period

26bd retains your personal information only for as long as it is necessary:

• Information required to provide services will be retained for as long as your account remains active.
• Financial transaction records will be kept for a specified period in accordance with legal obligations.
• Even after an account is closed, some information may be retained for a limited period for legal requirements, dispute resolution, or fraud prevention purposes.
• Once the retention period ends, information is securely deleted or anonymized.

8 Your Rights

You have certain important rights regarding your personal information. 26bd respects these rights and is committed to helping you exercise them:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact us at any time to request details of your stored information.

8.2 Right to Rectification

If any of your personal information is incorrect or out of date, you may request that it be corrected. This can be done through your account settings or by contacting us directly.

8.3 Right to Erasure

Where there is no conflict with a legal obligation or legitimate interest, you may request that your personal information be deleted. Following account closure, information will be deleted in accordance with the proper process.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications or other optional purposes. Every marketing message will include an option to unsubscribe.

8.5 Right to Data Portability

You may request a copy of the information you have provided in a structured, machine-readable format.

9 Third-Party Links and Services

Our platform may at times integrate services from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others). These third parties have their own privacy policies and are responsible for their own data practices. We cannot take responsibility for the privacy practices of third parties.

Our payment partners bKash, Nagad, Rocket, and Upay have their own privacy policies that apply. During financial transactions, you will be subject to the policies of their respective platforms.

10 Protection of Minors

26bd strictly does not provide services to anyone under the age of 21. We do not knowingly collect or store any personal information from minors.

If we have reason to believe that a user is under 21, we will immediately suspend their account and delete the associated information. If a parent or guardian believes their child has registered without permission, please contact us.

11 Policy Changes and Updates

26bd may review and update this privacy policy from time to time. If significant changes are made to the policy, we will:

• Notify you via an announcement on the platform.
• Send a message to your registered email address.
• Update the revision date on this page.

Continuing to use the platform after any changes are made will be considered as your acceptance of the revised policy. We therefore recommend reviewing this policy regularly.

12 International Data Transfers

Our servers and technical infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that the protection standards set out in this privacy policy are maintained under all circumstances.

13 Responsible Gaming & Data Use

26bd is committed to responsible gaming. By analysing data on your gaming activity, we can identify potentially problematic gaming behaviour and provide you with the support you may need.

To learn more about responsible gaming, please review our Responsible Gaming page.